We are committed to our customers and if for any reason you do not have a good experience with our product we offer a 100% money back guarantee. Please contact firstname.lastname@example.org with your invoice number and we will promptly refund your money. Refunds will be processed based on the original form of payment.
While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact NATURAL SPLENDOR Customer Service: 510-972-8759 and we will be happy to assist you.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has shipped.